General Information
Important regulatory information, deposit protection details, and legal policies.
The Financial Services Compensation Scheme
Bank of Africa United Kingdom plc does not offer services to individual customers in the United Kingdom. A limited number of deposits are accepted at our branch in France. However, new deposits from individuals are no longer accepted.
We recognise that customers need to feel confident about their money and are dedicated to ensuring that customers are aware of the protection afforded them when they make deposits with us.
If you have made or intend to make a deposit with Bank of Africa United Kingdom plc, please take the time to read the following statement:
UK Deposit Protection
Your eligible deposits with Bank of Africa United Kingdom plc in London are protected up to a total of £85,000 by the Financial Services Compensation Scheme (FSCS), the UK's deposit protection scheme. Any deposits you hold above the £85,000 limit are not covered.
France Deposit Protection
Regarding our France Banking operations, deposits are protected up to a total of €100,000 per customer. Any deposits you hold above the €100,000 limit are not covered.
Further Information
For further information about UK deposit protection, please visit the FSCS website at www.fscs.org.uk.
For information on French deposits, please refer to FGDR website at www.garantiedesdepots.fr/en.
Regulatory Status
Bank of Africa United Kingdom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Regulatory Details:
Legal Name: Bank of Africa United Kingdom plc
Registered in England and Wales
Company Number: 5321714
VAT Number: 919 4718 91
Registered Office: 37 Sun Street, London, EC2M 2PL
Financial Services Register Number: 454750
You can verify our regulatory status on the Financial Services Register at register.fca.org.uk
What This Means
Being authorised and regulated means that Bank of Africa UK must meet strict requirements set by the PRA and FCA, including:
- Maintaining adequate capital and liquidity
- Having robust governance and risk management
- Treating customers fairly
- Complying with anti-money laundering regulations
- Regular reporting and supervision
Legal Documents
Access our key legal documents and policies that govern your relationship with Bank of Africa United Kingdom.
Privacy Statement
Learn how we collect, use, and protect your personal data in accordance with data protection laws and GDPR.
Read Privacy StatementTerms and Conditions
The terms that govern your use of this website and your relationship with Bank of Africa United Kingdom.
Read Terms and ConditionsCookie Policy
We don't currently operate any non-essential cookies on our website. We reserve the right to update this section should this change, and we will notify you of such changes.
What Are Cookies?
Cookies are small text files stored on your device when you visit websites. They help websites function properly and provide information to site owners.
Essential Cookies
We only use essential cookies that are required for the website to function properly. These cookies do not track your browsing activity or collect personal information for marketing purposes.
Managing Cookies
You can control and delete cookies through your browser settings. However, disabling certain cookies may affect website functionality.
Complaints Procedure
We are committed to providing excellent service, but if something goes wrong, we want to hear about it.
How to Complain
If you have a complaint, please contact us in writing:
Complaints Officer
Bank of Africa United Kingdom plc
37 Sun Street
London EC2M 2PL
Email: Info@bankofafricauk.co.uk
Telephone: +44 (0) 20 7429 5500
What Happens Next
We will acknowledge your complaint within 5 business days and aim to resolve it within 8 weeks. If we cannot resolve your complaint to your satisfaction, you may be eligible to refer it to the Financial Ombudsman Service.
Financial Ombudsman Service
The Financial Ombudsman Service is a free, independent service for resolving disputes between consumers and financial businesses.
Website: www.financial-ombudsman.org.uk
Personal Data Requests
Under data protection law, you have rights regarding your personal data.
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (in certain circumstances)
- Object to processing of your data
- Request data portability
To make a request regarding your personal data, please contact our Data Protection Officer:
Data Protection Officer
Bank of Africa United Kingdom plc
37 Sun Street
London EC2M 2PL
Email: Data.Protection@bankofafricauk.co.uk
Telephone: +44 (0) 20 7429 5500
For more information about your data protection rights, please read our Privacy Statement.